Mercure Kuala Lumpur Glenmarie

Customer review rating (ALL Rating) 4.3/5 1,223 reviews

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Mercure Kuala Lumpur Glenmarie - Image 1
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Mercure Kuala Lumpur Glenmarie - Image 3
Mercure Kuala Lumpur Glenmarie - Image 4
Jalan Kontraktor U1 14, Seksyen U1, 40150 SHAH ALAM, Malaysia

Description

Hotel extras

  • Mercure Kuala Lumpur Glenmarie features 219 cosy rooms and 10 executive suites.

  • All 5 meeting rooms and the foyer feature natural daylight.

  • Urban@13 feature pool deck view is a great place to unwind with colleagues and friends

  • Boasting a 24-hour front desk

  • For alternative dining options, room service is available on site

Our accommodation(s)

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Hotel location

Mercure Kuala Lumpur Glenmarie

Jalan Kontraktor U1 14, Seksyen U1
40150 SHAH ALAM
Malaysia

GPS:3.089721, 101.559092

Telephone
Fax +60 3-5030 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Warna (All Day Dining)

The All Day Dining restaurant serves a full American buffet breakfast as well as a la carte menu featuring Chef specialties local delicacies, Western dishes, snacks and desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,223 reviews

mediocre experience

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Please improve the sense of courtesy and communication skills of those in charge at the check-in office/counter and the welcoming area at the breakfast place.

Parking issue

Customer review rating 2.5/5

Asyraf H. Solo - Confirmed reviews ALL

the problem of going in and out of the parking lot, has to be validated every time

Dear Mohd Asyraf Abdul h., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The car park is operated by a third-party operator which requires us to validate the TNG / VISA card to ensure that hotel rooms guests enjoy complimentary parking which the hotel actually pays the parking fees for hotel room guests to the third-party operator. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fariz Victor General Manager

Hotel Services are good.

Customer review rating 4.0/5

Pushpinder S. Business - Confirmed reviews ALL

Overall stay experience was nice. I am just upset little bit on invoicing part. I request something to front desk team to support in Invoicing but unfortunately they were not able to do which was generally possible. However overall stay is fine.

Dear Pushpinder S., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if you wish to discuss this matter in further details on how you would like the invoicing to see if we are able to resolve it for you satisfactorily. Sincerely, Fariz Victor General Manager

GOOD STAY!

Customer review rating 4.5/5

Khairil R. Couples - Confirmed reviews ALL

The hotel staff really help me during my stay and it is well located nearby IOI Mall. I just feel a little bit disturbed because the room is not soundproof and maybe can be improve in future. Will definitely book the hotel again.

Dear Mohd Khairil R. M., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if you wish to discuss this matter in further details. We would like to understand what exactly did you mean by soundproofing? Sincerely, Fariz Victor General Manager

Good stay

Customer review rating 4.0/5

Alan T. M. H. Business - Confirmed reviews ALL

I would say the stay was fantastic. However the only comment was the breakfast. Very limited choice and the preparation took very long time

Dear Alan Meng H., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please do not hesitate to contact me directly if you wish to discuss this matter in further details. Please share with us what exactly do you mean by "very limited choice and the preparation took very long time." We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fariz Victor General Manager

Other web-users rate our hotel

  • 663 reviews 7.7/10 Location
  • 1,538 reviews 7.9/10 Room
  • 1,136 reviews 7.8/10 Service
  • 30 reviews 6.6/10 WiFi
  • 892 reviews 8.6/10 Cleanliness
  • 627 reviews 7.7/10 Comfort
  • 564 reviews 6.9/10 Breakfast
  • 560 reviews 9.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.